How do I reset the connection to my secondary PowerView® Gen 2 hub?

Reset your Secondary Hub

When to Reset a Secondary Hub
Reset and Reconnect the Hub

When to Reset a Secondary Hub

If you’ve replaced your router or changed your Wi-Fi password, you may need to reconfigure the Wi-Fi for your secondary PowerView Gen 2 Hub.

This only applies if:

• You’re using multiple hubs

• The secondary hub was previously configured wirelessly

• You’ve moved it or it’s showing a red LED

Note: Secondary hubs will attempt to reconnect to the original Wi-Fi network. If they cannot find it, they’ll remain offline with a red LED and must be reset.

Reset and Reconnect the Hub

Follow these steps to reset and reconnect your secondary PowerView Gen 2 Hub to the new Wi-Fi network:

1. Confirm the primary Hub is working properly.

   • It should be plugged in and showing a solid blue LED

2. Delete the old secondary Hub from the PowerView App.

   • Open the app, go to Menu → Hub

   • Tap the “i” (info) button next to the secondary Hub

   • Tap Delete

3. Reset the secondary Hub.

   • Press and hold the R button on the back of the hub

   • Hold until the front LED turns off, then release

4. Disconnect the Ethernet cable, if connected

   • Leave the power plugged in

   • The LED will blink aqua, then turn magenta when ready

5. Open the PowerView App.

   • Look under Hubs: you’ll see a new Wi-Fi Hub with a setup prompt

   • Follow the in-app steps to configure it for the new network

6. Wait for the LED to turn solid green

   • This means the Hub is connected and ready

7. Go to Menu → Hub in the App

   • The primary Hub will appear at the top

   • All secondary Hubs will be listed below it

Note: To rename or edit a secondary Hub, simply tap it in the list and make the changes.

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