Summary:
Find out what’s included—and what isn’t—under the Hunter Douglas Lifetime Limited Warranty. Learn how to register your product, file a claim, and request service or parts.
Applies To:
Hunter Douglas Window Coverings
Warranty Coverage and Registration
1. What the Lifetime Limited Warranty Covers
2. What the Warranty Does Not Cover
3. How to Register Your Warranty
Warranty Service and Support
4. How to Get Warranty Help
5. Legal Terms and Limitations
What the Lifetime Limited Warranty Covers
The Hunter Douglas Lifetime Limited Warranty protects your window treatments against:
Defects in materials or workmanship
Failure to operate under normal use
Internal mechanisms
Brackets and components
Fabric delamination
Operational cords for 7 years from the date of purchase
Motorized components for 5 years from the date of purchase
Note: Repairs or replacements are made with like or similar parts or products.
What the Warranty Does Not Cover
The warranty does not apply in the following cases:
Normal wear and tear
Accidental damage, misuse, or product alterations
Exposure to sun, wind, moisture, or water
Fading or discoloration over time
Improper measurement, installation, cleaning, or maintenance
Shipping charges, or the cost of removal and reinstallation
How to Register Your Warranty
You can register your product online using your warranty code or product information.
United States: Register using this form or go to this link to enter your code.
Canada: Register using this form or go to this link to enter your code.
Note: If you received a registration card in your shipment, you can also text a photo of it to 71403.
If you're having trouble entering a code, you can use the model number or product name found on your product label to register manually.
How to Get Warranty Help
Here’s how to get support:
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Start with your original dealer
Contact the place of purchase for assistance
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Not the original owner?
You may still qualify for free parts
Browse our Replacement Parts site.
Or use the Dealer Locator to find a local authorized dealer
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Still need help?
Visit help.hunterdouglas.com to chat with our support team or submit a question
Live chat is the fastest way to connect with an expert and get help with your warranty
Legal Terms and Limitations
Note: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost, or expense. The Hunter Douglas Lifetime Limited Warranty applies to U.S. and Canadian customers. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply to commercial products and applications.