Summary
The issue causing some PowerView homes with a Gateway in Alberta and British Columbia to run Schedules at the wrong time has been resolved. Affected homes displayed the correct time zone (MDT in Alberta, PDT in British Columbia) but ran Schedules at the wrong time after Daylight Saving Time ended on November 1, 2026. The cause was the Gateway’s external time server holding outdated information on which regions observe Daylight Saving Time. The fix was cloud-based, so no app or Gateway update is required.
Applies To:
PowerView® Gen 3, PowerView® Gen 3 Gateway, PowerView App (iOS and Android), Schedules, Canada
Who Was Affected
- Homes with a Gateway: Affected.
- Homes without a Gateway: Not affected, as shade clocks are set from the user’s phone time and location. For troubleshooting these homes, see the article PowerView® Gen 3 Shades and Daylight Saving Time
If a Home Is Still Experiencing Incorrect Schedule Times
Restart the Gateway by cycling its power:
- Unplug the Gateway.
- Wait a few seconds.
- Plug the Gateway back in.
This forces the clocks to update again.
If a Workaround Was in Place
Once the Gateway has been restarted and the clocks are correct, revert any troubleshooting-based changes made:
- Adjusted Schedule times: If Schedule times were adjusted to respond to this problem, change Schedule times back to the intended current times.
- Integration-based schedules: No action is required. These can remain in place if the user prefers them.
- Removed Gateway: If the Gateway was removed from the home, the user can now add it back.