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    • Update Firmware on PowerView® Gen 3 Gateway or Gateway Pro

    Updated

    Summary:
    Learn how to check and update the firmware on your PowerView® Gen 3 Gateway or Gateway Pro. This includes in-app update triggers, adapter instructions for standard Gateways, and LED behavior cues.

    Applies To:
    PowerView® Gen 3 (after Spring 2022)

     

    General Update Behavior

    1. When Firmware Updates Happen
    2. LED Light Behavior During Updates
    3. Manually Check for Firmware Updates

    Pre-install Firmware Updates

    4. Update Gateway Pro Firmware
    5. Update Standard Gateway Firmware Using Adapters
    6. Firmware Version Requirements for Third-Party Compatibility

     

     

    When Firmware Updates Happen

    Firmware updates on your PowerView® Gen 3 Gateway or Gateway Pro happen automatically:

    • The update runs in the background

    • The Gateway remains fully functional except for a brief reboot at the end

    • Gateway setup can be completed during the update

    Note: When first powered on and connected to the internet, the Gateway will automatically check for an update.

    LED Light Behavior During Updates

    • Blinking amber = checking for and/or downloading firmware

    • Solid blue = Gateway is online and up to date

    • Blinking green (for Gateway Pro) = ready to be added to the PowerView Home

    • Magenta = waiting for setup or Wi-Fi connection

    The update process usually takes about 20 minutes, depending on connection speed.

    Manually Check for Firmware Updates

    You can manually check for an update if the Gateway is already added to a PowerView Home:

    1. Press the P button on the back of the Gateway or Gateway Pro for 1 second, then release

    2. The LED will blink amber while checking

    3. If no update is found, the LED will return to solid blue

    4. If an update is found, the LED will continue to blink amber throughout the process

    5. After updating, the Gateway will reboot and return to solid blue

    Update Gateway Pro Firmware

    If the Gateway Pro hasn’t been set up yet, but you want to update its firmware in advance:

    1. Plug in both power and Ethernet

    2. Wait for the LED to begin blinking amber

      • This means the update is starting

    3. Alternatively, press the P button to manually check

    4. If no update is available, LED returns to blinking green

    5. If update is available:

      • LED blinks amber for ~20 minutes

      • Gateway reboots

      • LED returns to blinking green when complete

    Tip: Once blinking green appears, the Gateway is ready to be added to a Home in the app.

    Update Standard Gateway Firmware Using Adapters

    The standard Gateway does not have an Ethernet port, but you can still perform a pre-install update using USB adapters.

    You’ll need:

    • A USB to Ethernet adapter

    • A Micro USB to USB adapter/power cable

    • An Ethernet cable

    • The standard power cable and supply that came with the Gateway

    To update firmware:

    1. Connect the USB to Ethernet adapter to the home router using an Ethernet cable

    2. Connect the USB end of that adapter to the micro USB to USB adapter

    3. Plug the micro USB end into the Gateway

    4. Connect the female USB end to the Gateway’s power cable

    5. Plug in the power supply

    6. The LED will start blinking amber if an update is available

      • If not, it will blink green

    7. After the update completes, the LED will return to blinking green

    Note: This process also takes about 20 minutes.

    Firmware Version Requirements for Third-Party Compatibility

    Note:
    To ensure compatibility with third-party systems like Control4, Crestron, or RTI, your Gateway firmware must be updated to version v398 or later.

    You can check the firmware version in the PowerView App under Gateway settings.

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