Update Firmware on Shades and Remotes for PowerView® Gen 3

Summary: 
Learn how to update firmware on PowerView® Gen 3 shades and remotes using the PowerView® App. These updates ensure optimal performance and are delivered wirelessly without the need for a Gateway.

Applies To:
PowerView Gen 3
 

1. Check for Firmware Updates
2. Update Firmware on Shades
3. Update Firmware on Remotes
4. Tips for Updating Multiple Shades or Rooms
5. Need More Help?
 

Check for Firmware Updates

Firmware updates improve performance and resolve known issues. Notifications will appear in the PowerView App when updates are available.

1. Open the PowerView App.
2. Look for a red dot on the More tab.
3. Tap More > Firmware Updates to view available updates.
   

Note: If no red dot appears, try fully closing and reopening the app.

Update Firmware on Shades

1. Open the More tab in the app.
2. Tap Firmware Updates.
   
   
3. Tap the Update icon next to the shade you want to update.
4. If updating multiple shades in the same room, select Update All.
   • The app will update shades one at a time but automatically across the room.
   • Most updates take 1–2 minutes per shade.
     
5. If the connection is interrupted:
   • Tap Retry to resume.
   • Tap Troubleshoot for guidance if retry fails.
     
6. A notification will confirm when the update is complete.
   

Important: Keep your mobile device or tablet near the shades during the entire update.

Update Firmware on Remotes

1. Tap More > Firmware Updates in the app.
2. Tap the Update icon next to the remote.
   
    
3. When prompted, press and hold the Stop button on the remote for about 5 seconds (LEDs will flash).
4. The remote will sync and begin the firmware update.
   
5. If the update fails, tap Retry or Troubleshoot.
6. A success message will appear when the update is complete.
   

Tips for Updating Multiple Shades or Rooms

Use these tips to manage long update sessions:

Option 1: Finish Home Setup First

• During initial setup, skip firmware prompts until setup is complete.
• Then go to More > Firmware Updates, and use Update All for a room.

Option 2: Use Multiple Devices

• Use more than one phone or tablet to update shades in separate rooms.
• Each device can update its assigned room simultaneously.

Note: Do not use multiple devices to update shades in the same room.

Need More Help?

If you have additional questions, we recommend reaching out to your original dealer or installer for support.

If you’re not sure who installed your window treatments, you can use our Dealer Locator to find a local expert or chat with an agent at help.hunterdouglas.com for further assistance.

BACK TO TOP