Applies To:
Each PowerView® Gen 3 Gateway and Gateway Pro is equipped with a front-facing LED indicator. This is used to visually communicate the gateway’s status during setup, installation, and operation. The LED chart below explains the various color states and their meaning.
This chart can also be found within the PowerView App by selecting the More tab > Accessories > Gateways > LED Charts.
This in-app version is provided for reference only and does not offer interactive troubleshooting.
Connecting the Gateway to the Internet
When configuring the gateway to the Home, the app will ask for a Wi-Fi login – even when using an ethernet connection. This is normal and part of the setup process. Whether a Wi-Fi connection is established or not, the gateway will automatically default to using an ethernet connection if one is available.
Gateway Pro: Confirming Ethernet Connection
To confirm the ethernet connection, visit the gateway’s Info & Options menu. An IP Address will be present when the gateway is successfully connected to the internet via an ethernet connection.
Note: The IP address will only be visible when the device connected to the Home is also connected to the same network as the Gateway. Navigate to the More tab > Accessories > Gateways > select the gateway or primary gateway > Info & Options > IP Address.
If you're unfamiliar with terms like network switch or IP address, consider reaching out to your installer or chat with us at help.hunterdouglas.com for help confirming your setup.
Troubleshooting LED States
Refer to the LED color and blinking pattern to determine what your Gateway is doing and what action may be needed.
LED Color Reference Chart
Use the chart below to quickly match your Gateway’s LED pattern.
Blinking Green/Purple
Gateway is ready to be set up but not connected to the internet.
- Standard Gateway: This is the normal state when first connected to power, pre-setup.
- Gateway Pro: This indicates the gateway is not connected to the internet. Confirm the ethernet connection and the overall network connection. When using a network switch, make sure the network switch is connected to the internet and correctly routed to the gateway.
Blinking Green
Gateway is ready to be set up.
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Standard Gateway: This indicates the gateway is connected to a WiFi network. If the gateway is not connected to the correct network, and a new setup or a change in networks is required, the currently connected network will first need to be forgotten.
- Navigate to the More tab > Accessories > Gateways > select the gateway name > Info & Options > select the Wi-Fi network > Forget This Network.
- To perform a factory reset, press and hold the R button on the back of the gateway until the LED flashes red. Do this before attempting a new setup.
Note: Only reset the gateway if you're starting over or switching networks.
- Gateway Pro: This is the normal state when first connected to power, prior to setup.
Blinking Blue/Purple
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Gateway is connected to the Home but is not connected to the internet.
- Make sure the gateway is within range of the router, or that the ethernet cable is securely connected.
- Confirm the overall network connection.
- When using a network switch, make sure the network is connected to the internet and correctly routed to the gateway.
Flash Blue/Red
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Gateway is unable to connect to shades for operation.
- Check that all shades are receiving power and are active.
- If a shade was previously connected to the gateway and loses power and/or becomes unresponsive in the app, the issue will be specific to those shades.
- Open the PowerView App and reconfigure the network to attempt establishing a connection with the shades.
- Navigate to the More tab > Accessories > Gateways > Shade Network Configuration > Reconfigure Network.
- This will also show the connection status and signal strength of shades in each room connected to the Gateway.
- If shades still cannot be reached, then the gateway may be out of range and needs to be repositioned closer to the missing shades.