Why aren’t my PowerView® schedules working with the app?

General Info

1. Verify Hub Connectivity
2. Understand How Scheduling Works

Troubleshooting Steps

3. Test Scene Functionality
4. Sync Shade Memory
5. Create a New Test Schedule
6. Check Location Settings for Sunrise/Sunset Schedules
7. If the Problem Persists

Support

8. Need More Help? 

Verify Hub Connectivity

Check the PowerView® Hub's LED:

• Blue = Connected and functioning
• Red = Not connected to the local network

Make sure the Hub is online. The Hub syncs time from the internet each night to keep schedules accurate.

Note: If the Hub is offline, schedules will still run temporarily based on the last known time but may become inaccurate over time.

Understand How Scheduling Works

Schedules are executed by the PowerView® Hub—not the app. If the Hub is offline, turned off, or disconnected, schedules may fail to run correctly or drift from their intended times.

Test Scene Functionality

1. Open the PowerView® App.
2. Manually activate the scene assigned to the schedule.
3. Confirm that the shades respond as expected.

Tip: If the scene doesn’t work manually, the issue isn’t with scheduling—it’s with the scene or device connection.

Sync Shade Memory

1. In the PowerView® App, select the shade in question.
2. Tap Advanced Settings.
3. Select Sync Shade Memory.

This restores the correct scene information to the shade.

Create a New Test Schedule

1. In the PowerView® App, create a new test schedule set to activate five minutes in the future.
2. Assign it to a known working scene.
3. Wait to see if the test schedule activates.
4. If it works, delete the original schedule that failed and create a new version of it.

Check Location Settings for Sunrise/Sunset Schedules

For schedules based on sunrise or sunset, make sure your device has Location Services enabled:
 

iOS:

• Go to Settings > PowerView > Location
• Set to While Using the App
• Toggle on Precise Location for best results

Android:

• Go to Settings > Apps > PowerView > Permissions > Location
• Choose Allow all the time (recommended) or Allow only while using the app

If the Problem Persists

If schedules are still inconsistent after completing these steps, the issue could be due to weak signal strength between the Hub and shades. It is possible that an added repeater or secondary Hub is needed.

Need More Help? 

If you have additional questions, we recommend reaching out to your original dealer or installer for support.

If you’re not sure who installed your window treatments, you can use our Dealer Locator to find a local expert or chat with an agent at help.hunterdouglas.com for further assistance.

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