Troubleshooting FAQs
Quick solutions for shade issues, motor concerns, app errors, and general functionality problems.
- Troubleshoot Legacy PowerView®
- Why is there a red light on the receiver assembly for my Luminette® Legacy PowerView® shade?
- How can I get my PowerRise® shades to move in sync?
- Why is the light on my Legacy PowerView® Repeater red instead of green?
- How do I improve my Legacy PowerView® shade response with a Repeater?
- Why does a Legacy PowerView® hub still appear registered in the app after I deregistered it remotely?
- How do I fix a connection lost message in my PowerRise® app after January 1 on iPhone?
- How do I fix a “Connection Lost” message in my PowerRise® app?
- Why am I unable to control my shades using the PowerView® app when I’m away from my house?
- Why don't all PowerView® shades in a scene start simultaneously?
- How can I get out of RemoteConnect™ if I’m at home and stuck in it?
- Why is my Legacy PowerView® remote not working?
- Why do all of my PowerView® shades not respond to the remote at the same time?
- Why does my PowerView® programming keep disappearing?
- Why does my PowerRise® Platinum™ bridge kit blink green and red on Apple devices?
- What does it mean when the numbers on my PowerView® remote blink?
- Why do some of my PowerView® shades work only with the remote and some only on the App?
- Need help with a Somfy® motorized product?
- How do I reset the connection to my secondary PowerView® Gen 2 hub?
- Troubleshoot PowerView® Gen 3
- Why is my PowerView® shade moving crooked?
- Why is one shade not moving when a Scene activates?
- Why do different size PowerView® shades sound different as I operate each one?
- Why aren’t my PowerView® schedules working with the app?