Summary:
“Connection Lost” usually means the Bridge (the small box your app talks to) didn’t get a network address from your router. Use these steps to get the Bridge online so the app can find it.
Applies To:
PowerRise®
Check power and cables. Make sure the Bridge is powered on and the Ethernet cable is firmly plugged into the Bridge and your Wi-Fi router (not just a modem).
Look at the Bridge light.
Green light: The Bridge has a network address. Go to step 3.
No green light: Try a different router port and Ethernet cable, then unplug the Bridge, wait 10 seconds, and plug it back in.
Confirm your phone/tablet is on the same Wi-Fi network as the Bridge. Close and reopen the PowerRise app and let it search for the Bridge.
Turn on automatic addressing in your router (DHCP). If your modem/gateway doesn’t hand out addresses, or your network uses static IPs, the app can’t find the Bridge and shows Connection Lost. Enable DHCP in your modem/gateway/router settings (your ISP or device manual can help), then restart the equipment.
If DHCP can’t be enabled, add a router. Connect a simple off-the-shelf Wi-Fi router to your modem and plug the Bridge into that router, then repeat step 2.
Reboot in order. Power down modem/gateway → router → Bridge. Wait 10 seconds. Power up modem/gateway → router → Bridge. Give the network 2 minutes to initialize.
Retry the app. Open PowerRise and let it search for the Bridge. If you still see Connection Lost, repeat step 2 to confirm the green light and recheck step 4.
Tip: A green Bridge light means your router assigned an address; no green light means the Bridge isn’t on the network yet.