Why is one shade not moving when a Scene activates?

Summary:
Check if the shade is included in the Scene and that repeaters are paired to the Hub.

Applies To:
Legacy PowerView®
 

If one of your shades isn’t moving when a Scene activates, here’s what to check:

1. Verify the shade is part of the Scene:

   • Open the PowerView App and go to the Scenes tab.

   • Tap the gear icon next to the Scene name.

   • Confirm the shade is listed. If not, tap Edit and add the missing shade.

2. Check repeater pairing:

   • If the shade is part of the Scene but still doesn’t respond, make sure your repeaters are paired to the Hub.

   • Repeaters extend signal range and help with communication to distant shades.

For repeater pairing steps, see: Operate PowerView® with Repeater