Summary:
If your secondary PowerView® Gen 2 Hub is showing a red LED after a router or Wi-Fi password change, follow these steps to reset the connection and reconnect it to your network.
Applies To:
Legacy PowerView®, PowerView® Gen 2 Hub
Reset your Secondary Hub
When to Reset a Secondary Hub
Reset and Reconnect the Hub
When to Reset a Secondary Hub
If you’ve replaced your router or changed your Wi-Fi password, you may need to reconfigure the Wi-Fi for your secondary PowerView Gen 2 Hub.
This only applies if:
You’re using multiple hubs
The secondary hub was previously configured wirelessly
You’ve moved it or it’s showing a red LED
Note: Secondary hubs will attempt to reconnect to the original Wi-Fi network. If they cannot find it, they’ll remain offline with a red LED and must be reset.
Reset and Reconnect the Hub
Follow these steps to reset and reconnect your secondary PowerView Gen 2 Hub to the new Wi-Fi network:
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Confirm the primary Hub is working properly.
It should be plugged in and showing a solid blue LED
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Delete the old secondary Hub from the PowerView App.
Open the app, go to Menu → Hub
Tap the “i” (info) button next to the secondary Hub
Tap Delete
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Reset the secondary Hub.
Press and hold the R button on the back of the hub
Hold until the front LED turns off, then release
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Disconnect the Ethernet cable, if connected
Leave the power plugged in
The LED will blink aqua, then turn magenta when ready
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Open the PowerView App.
Look under Hubs: you’ll see a new Wi-Fi Hub with a setup prompt
Follow the in-app steps to configure it for the new network
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Wait for the LED to turn solid green
This means the Hub is connected and ready
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Go to Menu → Hub in the App
The primary Hub will appear at the top
All secondary Hubs will be listed below it
Note: To rename or edit a secondary Hub, simply tap it in the list and make the changes.