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Replace the Motor on PowerView® Gen 3 Shades

Updated
Summary:
If the shade motor does not power up or stops working after the initial setup, it may need to be replaced. This article provides instructions on replacing and configuring the motor for all Hunter Douglas PowerView® Gen 3 shades. 
 
Applies To:
PowerView® Gen 3, Duette®, Applause®, Designer Roller, Designer Screen, Designer Banded, Design Studio Roller, Alustra® Woven Textures®, Alustra® Architectural Shades, EverWood®, Parkland®, Modern Precious Metals®, Luminette®, Silhouette®, Nantucket™, Skyline®, Vignette®
 
 

Preparation

1. Important Notes Before You Begin
2. Remove and Install Shade

Repair

3. Product Specific Motor Replacement
4. Motor Configuration in the PowerView App

 

Preparation

If the shade motor fails to power up or has failed after initial setup, then a motor replacement may be required. This article provides instructions on how to physically replace a failed or damaged motor.

Important Notes Before You Begin

To confirm whether your specific product is eligible for motor configuration/motor replacement, consult the following resources:

If the original shade still appears in the Home in the PowerView App, do not delete the original shade from the PowerView App or perform a factory reset prior to replacing the motor. This will allow you to utilize the Shade Replacement function afterwards, to save time by retaining programming from the original motor. Reference the article “Shade Replacement in the PowerView App” for more information.

After replacing the motor, you will need to configure the motor in the PowerView App. Reference the article “Motor Configuration in the PowerView App.”

If you see a “Shade Fabrication Error” in the app, skip physical replacement and proceed to in-app motor configuration.

Remove and Install Shade

  1. Remove power from the shade.

  2. Uninstall the shade from the window.

  3. Replace the motor, referencing product specific instructions in the section below.

  4. Reinstall your product. Installation instructions can be found here. 

Product Specific Motor Replacement

Duette® and Applause® Honeycomb Shades

Standard Bottom-Up without Spring Assist (May 3, 2022 - October 28, 2024)

Standard Bottom-Up and Top-Down/Bottom-Up with Spring Assist (May 3, 2022 - October 28, 2024)

  • Instructions available here: Replace Motor for Duette® and Applause® PowerView® Gen 3

  • Align the pin with the shaft’s position using an Allen wrench. This process is new for Gen 3.

  • Some Gen 3 Honeycomb shades will feature Spring Assist. Do not touch or remove the springs when replacing the motor.

Standard Bottom-Up, Top-Down, Top-Down/Bottom-Up (October 29, 2024 - present)

  • Shades manufactured after this date do not have a drop stop box or spring assist.

  • Motor PCNs 1037410 and 1037411 shipped from Parts will be asleep when shipped. Installers must first Deactivate Ship Mode on these motors before following the in-app motor replacement process:

    1. Press and release the control button (located on the shade headrail) 3 times, in quick succession. The LED color will change with each press. Use a flathead screwdriver or similar tool to access the button if necessary.

    2. When the LED turns dark blue, ship mode has been deactivated.

Duette Vertiglide™ Shades

Note: Motors for Vertiglide products built prior to November 25, 2024, should NOT be replaced in the field. The design changes implemented to Vertiglide headrails on that date allow for easier motor replacement.

Follow the steps below to replace the motors on rails with the newer design:

  1. Remove the PV Board Retainer Screw, #11 in the Product Component Guide.

  2. Unplug the satellite eye and power source.

  3. Slide out the motor assembly module.

  4. Slide in the new motor assembly module.

  5. Reconnect the satellite eye and power source.

  6. Replace and tighten the screw.

Roller Shades (Designer Roller & Screen, Designer Banded, Design Studio Roller, Alustra Woven Textures Roller, Alustra Architectural Shades)

Horizontal Blinds (EverWood®, Parkland®, Modern Precious Metals®)

When replacing a PowerView Legacy motor with a PowerView Gen 3 motor, the satellite transceiver must be removed from the headrail and replaced with a PowerView Gen 3 satellite transceiver. This satellite transceiver comes as part of the motor assembly and does not need to be ordered separately.

Important: Be careful removing the satellite transceiver from the headrail. It is affixed with double-sided tape, making the headrail susceptible to scratching when removed.

Luminette® Privacy Sheers

Refer to page 27 of the installation instructions for motor removal, and page 16 for motor installation: Luminette Installation, Operation & Care Instructions.

To remove the motor assembly:

  1. Unplug the motor’s power cable from the extension cable leading to the DC power supply.
    motor 3.jpg

  2. Insert a flathead screwdriver into the release slot located on the drive assembly.

  3. Twist the screwdriver approximately ¼ turn to disengage the spring-latch.
    motor 2.jpg

  4. Pull down gently on the motor assembly to remove it from the shade.

Tip: Make sure the replacement motor is fully seated and the spring-latch clicks into place when reinstalled.

 

To install the motor assembly:

  1. Unplug the motor’s power cable from the extension cable leading to the DC power supply.
    motor 3.jpg

Silhouette® and Nantucket™ Shades

Note: This video does not include the new cord clip. The motor’s power cable is threaded through this clip, so the cord clip must be removed and reattached when the motor is replaced.

Skyline® Gliding Window Panels

Reference this article: Replace Motor for Skyline® Gliding Window Panels with PowerView® Gen 3

Vignette® Stacking Shades

For shades manufactured after October 28, 2024, please note the following:

  • These products do not have a drop stop box or spring assist.

  • Motor PCNs 1037410 and 1037411 shipped from Parts will be asleep when shipped. Installers must first Deactivate Ship Mode on these motors before following the in-app motor replacement process:

    1. Press and release the control button (located on the shade headrail) 3 times, in quick succession. The LED color will change with each press. Use a flathead screwdriver or similar tool to access the button if necessary.

    2. When the LED turns dark blue, ship mode has been deactivated.

Motor Configuration in the PowerView App

Important: Replacement motors are shipped without any programming. After the physical motor has been replaced, you will need to configure the motor in the PowerView App. Refer to the article “Motor Configuration in the PowerView App” for those instructions.

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