Delete Account for Legacy PowerView®

Summary:
How to delete a PowerView® Account and why it is often not advisable.

Applies To:
Legacy PowerView® (prior to Fall 2022)

Before You Delete Your Account

In most cases, it is not necessary to delete your PowerView® Account. Common scenarios can be solved without deletion:

• Need a new account or email?
  You don’t need to delete your existing account to create a new one or register the hub with a different account. See: Update PowerView® Account Email for Legacy PowerView®.

• No longer using the account?
  The account will remain available. You can sign back in later without having to create a new account.

• Forgot your password?
  Tap Forgot Password? on the sign-in page in the PowerView® App to reset it.

• Want to stop notifications or emails?
  Update your preferences in Account Settings instead of deleting the account.

Important: Deleting your account will:

• Deregister your hub

• Permanently remove Hunter Douglas’ record of your account, including hub backups

• End any data sharing preferences selected during setup

Only delete your account if you want all of this information permanently removed.

How to Delete a PowerView® Account

1. Open the PowerView® App.

2. Go to Account Settings.

3. Select Delete Account and confirm your choice.

4. Check your registered email for a confirmation link.

5. Click the link to confirm account deletion.

6. A web browser page will open confirming your account has been deleted.

7. The hub will automatically deregister from that account.

   • Note: For Gen 1 Hubs, this may take a few minutes or require a restart to appear in the app.