Preparation
Repair
2. Attach or Adjust Tassel
3. Adjust Bottom Rail Weight
Support
4. Repair Service Eligibility
5. Need More Help?
Uninstall Your Shade
Carefully remove the headrail to prepare your shade for repair service.
- Fully raise the shading.
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Move each lever of the installation brackets to the left to release the shading. A flat-blade screwdriver can be used to move the lever.
Caution: Be very careful not to tear or damage any of the fabric. - Carefully pull the shading to remove it from the brackets.
Need to replace a bracket? You can select Mounting Hardware and filter by Pirouette® to place an order at parts.hunterdouglas.com.
Attach or Adjust Tassel
Use these steps if your tassel has come apart or the cord length needs adjustment. This style includes a two-piece design with a separate cover and outer body that snap together.
Insert the tassel cord through the hole in the top of the tassel cover (opaque piece).
Tie a knot at your desired cord length, then pull the knot inside the cover.
Trim the cord if needed.
Place the tassel body around the cover.
Squeeze the sides of the tassel cover together while sliding it into the tassel body until it clicks.
Tip: After reassembling, ensure the tassel is secure and the pieces don’t separate easily.
To Adjust Tassel Length
Grip both pieces of the tassel and gently separate them.
Slide the cover off and untie the knot.
Repeat the steps above to retie and reinstall at a new length.
Need to order this tassel? Go to parts.hunterdouglas.com, and search for "Tassel Cover" to pick an available color, along with the clear Tassel Body #2931556000.
Adjust Bottom Rail Weight
If the bottom rail is uneven or the fabric rolls crookedly into the headrail, you may need to adjust the bottom rail weight.
Locate the weight locks on the back of the bottom rail.
Insert a flathead screwdriver and rotate each lock upward toward the center of the rail to release.
Slide the weight 1 inch at a time toward the side where the fabric is gathering.
Test the shade by raising and lowering.
Once even, rotate each lock downward toward the outer edges to secure.
Note: Leave at least 1 inch of overlap between the lock and the weight for stability.
Repair Service Eligibility
UltraGlide® shades manufactured between April 2012 and July 2015 are no longer eligible for repair services. Internal parts are also no longer available, and repair conversion options are not currently offered for this version.
UltraGlide® shades manufactured after July 2015 have only a limited number of in-home repairs, these include attaching or adjusting the tassel, adjusting the bottom rail weight, and replacing brackets or bottom rail end caps. All other issues may require professional assistance, as the UltraGlide® mechanism is not fully serviceable in the field.
For questions about installation, operation, or care, see our article Where can I find installation and user guides for my shade? for details on finding the right instructions and resources for your product.
Need More Help?
If you have additional questions, we recommend reaching out to your original dealer or installer for support.
If you’re not sure who installed your window treatments, you can use our Dealer Locator to find a local expert or chat with an agent at help.hunterdouglas.com for further assistance.