Repair Guidance for Duette® and Applause® Honeycomb Shades with Cordless Sidelights

Summary: 
This article explains how to adjust shade height, level the bottom rail, or re-thread the ferrule on Duette® and Applause® Cordless Sidelight Shades. It also outlines what repairs are supported in-home and when to contact a dealer for additional help.

Applies To: 
Duette®, Applause®

Preparation

1. Locate the Adjustment Cord
2. Understand the Ferrule Mechanism

Adjustment

3. Shorten or Lengthen the Shade
4. Level the Bottom Rail
5. Re-Thread the Ferrule if Dislodged

Adjustment

6. Repair Service Eligibility
7. Need More Help?

Locate the Adjustment Cord

If your shade appears uneven or won't reach its mounting bracket, the cord length may need to be adjusted. Locating the adjustment cord is the first step in resolving most height and leveling issues.

1. Fully lower the shade.
2. Look underneath the bottom rail for a small pocket containing a ferrule (a small plastic piece where cords are secured).

Understand the Ferrule Mechanism

The ferrule is a small component that locks the cord in place to maintain the desired length and tension of your shade. Understanding how it works is essential before attempting any adjustments.

• The ferrule locks the cord in place and allows for adjustment.
• You can pull the cord to remove the ferrule from its pocket if needed.

Note: Use needle nose pliers if the cord has been trimmed or is hard to grip.

Shorten or Lengthen the Shade

If your shade is too short to latch into the bottom bracket or too long and buckling, this adjustment ensures a proper fit and restores smooth operation.

1. To shorten: Hold the cord tight under the ferrule, then slide the ferrule up toward the pocket.
2. To lengthen: Hold the cord tight between the pocket and the ferrule, then slide the ferrule down, away from the pocket.
3. Insert the ferrule fully back into the pocket after adjustment.
4. Optional: Tape the extra cord to the rail or place it into the groove for future adjustments.

Level the Bottom Rail

A crooked bottom rail can affect the shade's appearance and operation. Leveling ensures the fabric stacks evenly and the shade looks symmetrical within the window.

1. Repeat the same adjustment steps on the higher or lower side of the shade.
2. Test and repeat until the rail sits level.

Tip: Adjust with the shade fully lowered for best results.

Re-Thread the Ferrule if Dislodged

If the ferrule has come loose or detached, re-threading is necessary to restore the cord's function and maintain correct shade positioning.

1. Thread the cord into the tapered end of the ferrule.
2. Loop the cord around the ferrule and pass it back through the same tapered end.
3. Make sure the cord loop fits into the side groove of the ferrule.

Repair Service Eligibility

The repairs in this article are the only adjustments designed for in-home support on Duette® and Applause® Cordless Sidelight Shades. If your shade needs a different type of repair, such as a damaged headrail or bottom rail, your local dealer can help determine what options are available. In some cases, replacement parts, such as a new Pocket & Ferrule set #3200156000C, may be eligible for order at parts.hunterdouglas.com. For help assessing your options, we recommend contacting your dealer.

Need More Help?

If you have additional questions, we recommend reaching out to your original dealer or installer for support.

If you’re not sure who installed your window treatments, you can use our Dealer Locator to find a local expert or chat with an agent at help.hunterdouglas.com for further assistance.

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