Summary:
Learn how to replace the battery wand and access power components on Duette® and Applause® SkyLift™ PowerView® shades. This article also outlines repair eligibility and professional support guidance.
Applies To:
Duette®, Applause®, SkyLift™, Legacy PowerView®
Repair Options
1. Replace Battery Wand
2. Repair Service Eligibility
3. Need More Help?
Replace Battery Wand
If the shade is unresponsive, batteries may be depleted. Replacing the battery wand restores power.
Standard Battery Wand (bottom rail mounted):
- Raise the shade using the remote.
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If the remote does not work, gently lift the moving rail by hand using two padded straight edges (such as wrapped credit cards) under each end. Do not lift more than 6 inches.
- Remove the bottom rail cover.
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Unplug the power cable and remove the battery wand.
- Open the wand and insert 16 AA Energizer® Ultimate Lithium batteries, following the orientation label inside the wand.
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Reinstall the wand, plug in the cable, and reattach the bottom rail cover.
- Note: Take care not to pinch the cable when reseating the wand.
Satellite Battery Pack (rear-mounted):
- Remove the battery wand cover.
- Unplug the power cable and remove the wand from the wall bracket.
- Open the wand and insert 12 AA Energizer® Ultimate Lithium batteries, following the label instructions.
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Reinstall the wand, plug in the cable, and close the cover.
- Tip: Rechargeable wands are supported only with Hunter Douglas charging options.
Repair Service Eligibility
While some maintenance tasks like replacing the battery wand can be handled at home with basic tools and care, other types of repairs for Duette® and Applause® SkyLift™ PowerView® shades are more complex and must be completed by a qualified repair professional.
Repairs that may be available include replacing the headrail or bottom rail, replacing the motor, and servicing internal headrail components.
For questions about installation, operation, or care, see our article Where can I find installation and user guides for my shade? for details on finding the right instructions and resources for your product.
Need More Help?
If you have additional questions, we recommend reaching out to your original dealer or installer for support.
If you’re not sure who installed your window treatments, you can use our Dealer Locator to find a local expert or chat with an agent at help.hunterdouglas.com for further assistance.